[two_third]Onsite Communication During Business Hours
If cleaners are required to perform their duties during business hours, a leading supervisor is introduced as the client contact to discuss client request. The supervisor will ensure that all reasonable requests are attendant to as soon as possible. We also prefer to have a single person per department or area to be the contact person for a client so, that if any consultation is required, it can be carried out as efficiently as possible.
Onsite Communication Outside Business Hours
We use a system of client communication books. These books are placed at suitable site(s) for easy access by the client. If a client has any comments or request, they simply fill out their specific concerns in the communication book.
[one_third_last][/one_third_last] The cleaners then review the book at the beginning of their shift and promptly deliver the request. On completion; the comments are signed off noting what actions have been undertaken. These are verified by the area manager on a weekly basis.